So Lite Mobility Warranty

Journey Health & Lifestyle warrants this product, so far as the same is of its own manufacture, to be free of defects
in material and workmanship, when used by the purchaser under normal conditions, for (1) year after purchase.
The side frames and cross-frames are warranted for the life of the product to the original purchaser.

The warranties herein specified shall not apply if the failure of any component of this product to satisfy such
warranty is due to accident, neglect, misuse, improper transportation arranged by the purchaser or its agent, or
causes other than ordinary use including operation contrary to Journey’s operating instructions or if any person
other than Journey’s authorized personnel shall modify, adjust or repair such product or perform any related
service on it.

It must be understood that the purchaser assumes full responsibility for the overall safe operation in the
environment for which the product is intended to function.

For one (1) year from the date of purchase, Journey will repair or replace at our option to the original purchaser free
of charge, any of the following parts found upon examination by an authorized representative of Journey to be
defective in material and/or workmanship:

  • Main frame subassemblies (fork, caster beams, metal seat base, metal arms, metal foot plate)
  • Plastic components, except body
  • Rubber components (bearings and bushings, caster and ant-tip wheels)

Warranty Exclusions

  • ABS plastic body shrouds and footrest covers are wear items and not warranted.
  • Tires and tubes
  • Upholstery and seating
  • Repairs and/or modifications made to any part without specific prior written consent from Journey
  • Circumstances beyond the control of Journey
  • Labor, service calls, shipping and other charges incurred for repair of the product unless specifically authorized by Journey

Damage Caused By:

  • Abuse, misuse, accident or negligence
  • Improper operation, maintenance or storage
  • Commercial use, or use other than normal

If you have any questions about your So Lite Mobility products, please contact us at 800-958-8324, if you purchased direct from Journey Health & Lifestyle™. If you purchased from a dealer, please contact your dealer for support.